Privacy Policy

Effective Date: July 20, 2025

This Privacy Policy explains how Syntari Solutions Inc. ("Syntari", "we", "our", or "us") collects, uses, processes, stores, and protects your personal information when you use our website, documentcontrolmadeeasy.com (the “Site”), or interact with our services and content.

By accessing or using our Site, you consent to this Privacy Policy. If you do not agree with the terms, please discontinue use.

1. What Personal Data We Collect

We only collect the minimum necessary data to fulfill your request, deliver our products and services, or improve your experience. This may include:

  • Contact information: name, email address, phone number

  • Billing information: address, credit card/payment details (processed securely via third-party providers)

  • Account data: login credentials if you create an account

  • Inquiry or form data: messages, comments, survey responses

  • Usage data: IP address, browser type, device identifiers, session information

  • Cookie data: browsing behavior, page views, referring pages

2. How We Collect Your Information

We collect data through:

  • Direct interactions (e.g., forms, purchases, course registration)

  • Automated technologies (e.g., cookies, analytics tools)

  • Third-party integrations (e.g., payment gateways, email marketing platforms)

3. How We Use Your Information

We use your personal data to:

  • Deliver digital products and services you purchase

  • Respond to inquiries and provide support

  • Send marketing communications (with consent or where permitted by law)

  • Process payments securely

  • Improve the functionality, performance, and relevance of our content and services

  • Serve targeted advertisements (e.g., lookalike audiences on social media)

4. Legal Basis for Processing (GDPR Users)

We process your personal data under one or more of the following lawful bases:

  • Your explicit consent (e.g., newsletter opt-in)

  • Performance of a contract (e.g., purchases, account services)

  • Our legitimate interests (e.g., improving our services, securing the Site)

  • Legal obligation (e.g., compliance with tax law)

5. Use of Cookies

We use cookies and similar tracking tools to:

  • Enable basic site functionality

  • Analyze how you use the Site

  • Personalize your experience

  • Display targeted ads across platforms (e.g., Google, Meta)

You can manage cookie preferences through your browser or via opt-out tools like:

We do not currently respond to “Do Not Track” signals.

6. Disclosure to Third Parties

We may share your personal data with:

  • Payment processors (e.g., Stripe, PayPal, Shopify)

  • Email marketing platforms (e.g., ConvertKit, Shopify)

  • Web hosting and analytics providers

  • Business affiliates or partners in joint ventures (clearly disclosed when applicable)

  • Legal authorities when required by law

We only share your data with third parties who maintain high privacy standards.

7. International Data Transfers

If you are outside Canada, your data may be transferred and processed in countries with different data protection laws (e.g., the United States). We take steps to safeguard such transfers in accordance with applicable laws (e.g., GDPR Standard Contractual Clauses).

8. Data Retention

We retain your personal information only as long as necessary:

  • To fulfill the purpose it was collected for

  • To comply with legal, tax, or accounting obligations

  • To resolve disputes or enforce agreements

You may request deletion of your data at any time (see Section 12).

9. Security

We implement commercially reasonable measures to protect your data from unauthorized access, disclosure, or misuse. We partner with third-party service providers who are also expected to uphold strong data protection practices.

However, no system is completely secure. In the event of a data breach, we will notify you promptly in accordance with applicable laws.

10. Children’s Privacy

Our Site and Services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it immediately.

11. Your Rights (Depending on Jurisdiction)

You have the right to:

  • Access or request a copy of your personal data

  • Correct inaccurate or outdated data

  • Withdraw consent at any time

  • Request deletion (“right to be forgotten”)

  • Object to processing or request restriction

  • Data portability (receive your data in a common format)

  • Lodge a complaint with your data protection authority

To exercise these rights, email support@syntarisolutions.com.

12. Unsubscribing from Communications

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting support@syntarisolutions.com.

13. Third-Party Websites

Our Site may link to external sites. We are not responsible for the privacy practices or content of those websites. Please review their policies independently.

14. Disclosure of Your Information

We may disclose personal data:

  • When required by law, subpoena, or legal process

  • To enforce our terms or protect our rights

  • To protect user safety, investigate fraud, or respond to complaints

15. Passwords & Account Security

You are responsible for keeping your username and password confidential. We are not liable for unauthorized access due to your failure to protect this information.

If you suspect unauthorized access, contact us immediately at support@syntarisolutions.com.

16. Anti-Spam Policy

We comply with Canada’s Anti-Spam Legislation (CASL). You will only receive marketing communications from us if:

  • You opted in

  • We have a business relationship with you

  • You have a legitimate interest in receiving updates

You can opt out at any time.

17. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. We will notify you of material changes via email or by posting a prominent notice on the Site.

18. Contact Us

For questions, requests, or concerns related to your data or this Privacy Policy, contact:

Syntari Solutions Inc.
📍 Calgary, Alberta, Canada
📧 support@syntarisolutions.com